ong69 Terms & Conditions

Acceptance of These Terms

By creating an account on ong69 or using any part of the ong69 platform — including the website at ong69.cam and the ong69 mobile app — you confirm that you have read, understood and agreed to these Terms & Conditions in full. If you do not accept any part of these terms, please do not register or continue using the platform.

These terms form a legally binding agreement between you ("the Member") and ong69. They apply alongside our Privacy Policy and any game-specific or promotion-specific rules published on the site. In the event of a conflict, the more specific document takes precedence.

Eligibility and Account Registration

You must meet all of the following conditions to open and maintain an ong69 account:

• You are at least 18 years old.
• You are accessing the platform from a jurisdiction where online gambling is not prohibited by local law.
• You are not an employee, contractor or immediate family member of ong69 or any of its affiliated companies.
• You do not already hold another active ong69 account. Only one account per person, household address, device and IP address is permitted.

During registration you must provide accurate personal details including your full legal name, date of birth and a valid Malaysian mobile number. Providing false information may result in immediate account suspension and forfeiture of any balance.

Account Security and Responsibility

Your ong69 account login credentials — username and password — are your responsibility. You must keep them confidential and not share them with any third party. ong69 will never ask for your password via live chat, email or any other channel.

If you suspect unauthorised access to your account, contact our 24/7 Live Chat immediately. ong69 is not liable for losses arising from your failure to maintain password security, provided we acted in good faith on instructions received using your login credentials.

You are solely responsible for all activity on your account. Allowing another person to play on your behalf — even a family member — is a breach of these terms.

Deposits and Withdrawals

All transactions on ong69 are processed in Malaysian Ringgit (RM / MYR). We support the following payment methods:

• Touch 'n Go eWallet
• DuitNow
• FPX Online Banking
• Bank Transfer

Withdrawal Conditions

Before your first withdrawal, ong69 requires you to complete identity verification (KYC). See the KYC section for full details. Withdrawal requests submitted before KYC approval will be placed on hold until verification is complete.

ong69 reserves the right to request additional verification for any withdrawal at its discretion, particularly for large or unusual transactions. Processing times stated above are targets under normal operating conditions and may be extended during periods of high demand.

Any attempt to reverse, chargeback or dispute a confirmed deposit transaction may result in immediate account suspension and recovery of any associated winnings.

Bonus Terms and Wagering Requirements

ong69 offers a 195% first deposit bonus capped at RM250. This and all other bonuses are subject to the conditions below.

General Bonus Rules

• Only one welcome bonus per member, household or device.
• Bonuses may not be transferred, exchanged for cash or combined with other promotions unless explicitly stated.
• ong69 reserves the right to modify or withdraw any promotion at any time. Changes will be published on the site and apply from the date of posting.
• Evidence of bonus abuse — such as opening multiple accounts to claim the same promotion — will result in all bonuses and associated winnings being voided and the accounts being closed.

Reload and Cashback Bonuses

A 25% reload bonus is available on subsequent deposits. An 0.8% daily cashback is applied to net losses from the previous day and credited automatically. Both are subject to the same 19× wagering requirement and 7-day validity unless individual promotion pages state otherwise.

Gameplay Rules and Prohibited Conduct

All games on ong69 use certified random number generators (RNGs) or live dealer studios operated by licensed providers including KA Gaming, Playtech, Habanero, PG Soft, JILI, FA Chai and Evolution. Game outcomes are determined independently of ong69's platform.

Prohibited Actions

The following are strictly prohibited and will result in immediate account suspension:

• Using automated software, bots, scripts or any artificial intelligence tool to interact with games.
• Exploiting software errors, glitches or loopholes. Any winnings gained this way will be voided.
• Coordinating with other players to gain an unfair advantage (collusion).
• Placing opposing bets across multiple accounts to guarantee a profit regardless of outcome (arbitrage or "arbing").
• Any form of money laundering, fraudulent payment or use of stolen financial instruments.

ong69 monitors all accounts for irregular play patterns. If an investigation is required, your account and any pending withdrawals may be temporarily frozen during the review period.

Identity Verification (KYC)

ong69 is required by its Curacao licence to verify member identities before processing withdrawals. KYC must be completed before your first withdrawal is released.

Accepted Documents

• National ID Card (MyKad)
• Passport
• Driving Licence

Documents must be clear, unedited photographs or scans showing your full name, date of birth and document number. Reviews are completed within 24 hours on business days. Once verified, your account remains verified unless your details change or ong69 requests a re-verification due to suspicious activity.

Refusing to complete KYC when requested gives ong69 grounds to restrict withdrawals and, after reasonable notice, close the account and return the original deposit amount less any bonuses claimed.

Responsible Gaming

ong69 is committed to supporting members who want to manage their play. The following self-management tools are available on request via 24/7 Live Chat:

• Deposit limits — set a daily, weekly or monthly cap on how much you can deposit.
• Session time reminders — receive a notification after a set number of hours.
• Self-exclusion — temporarily or permanently close your account. This cannot be reversed during the exclusion period.
• Reality check — periodic on-screen reminders of how long you have been playing.

Gambling should always be entertainment, not a way to generate income or recover losses. If you feel your gambling is becoming harmful, please visit our Responsible Gaming page for links to free support services available in Malaysia.

Limitation of Liability

ong69 provides its platform on an "as is" and "as available" basis. We do not guarantee uninterrupted access or that the platform will be free from errors at all times. Scheduled maintenance will be announced where possible.

To the maximum extent permitted by applicable law, ong69 shall not be liable for:

• Loss of profits, revenue or data arising from use of the platform.
• Losses caused by interruptions, bugs or connectivity issues beyond our reasonable control.
• Third-party actions including payment processor delays or game provider outages.

Nothing in these terms limits ong69's liability for fraud, gross negligence or any matter that cannot lawfully be excluded.

Changes to These Terms

ong69 may update these Terms & Conditions at any time. Material changes will be communicated via a notice on the site at least 7 days before taking effect. Your continued use of the platform after a change is published constitutes acceptance of the updated terms.

We recommend bookmarking this page and reviewing it periodically. The "last updated" date at the top of this page reflects the most recent revision.

Governing Law

ong69 operates under a gaming licence issued in Curacao. These Terms & Conditions are governed by the laws of Curacao. Any disputes that cannot be resolved through our internal complaints process will be referred to the relevant licensing authority.

If a court of competent jurisdiction finds any provision of these terms to be unenforceable, the remaining provisions will continue in full force and effect.

How to Reach Us

If you have questions about these terms, your account or any transaction on ong69, our support team is available 24 hours a day, 7 days a week via Live Chat on the ong69 website or app. We aim to respond to all queries within a few minutes during normal operating hours.

For formal complaints, please submit your query through Live Chat and ask for it to be escalated as a formal complaint. You will receive a reference number and a written response within 5 business days.