ong69: Privacy Policy

Last updated: 10 November 2026

Who We Are

ong69 is an online gaming platform licensed under Curacao, serving players primarily in Malaysia. When you create an account, deposit funds, play games or contact our support team, you are sharing data with ong69 as the data controller. This Privacy Policy applies to all services available at ong69.cam, including the ong69 App and any promotional campaigns we run.

By registering an account or continuing to use ong69, you acknowledge that you have read this policy and agree to the practices described here. If you do not agree, please do not use the platform.

What Information We Collect

We only collect information that is necessary to operate the platform safely, comply with our licence obligations, and give you a smooth experience.

We do not collect information about your race, religion, political views or health unless you choose to share it voluntarily and it is directly relevant to a support request.

Why We Collect It

Providing the service

Your account details, contact information and financial data are needed to let you register, log in, deposit in RM, play across our library of over 5,300 games, and withdraw winnings. Without this data, the platform simply cannot function for you.

Identity verification and fraud prevention

ong69 is required by its Curacao licence to verify that all players are at least 18 years old before processing a first withdrawal. We also cross-check identity documents to prevent duplicate accounts and protect against unauthorised access. KYC review takes up to 24 hours after documents are submitted.

Regulatory compliance and AML obligations

Transaction records, deposit history and game-play logs are retained to comply with anti-money laundering (AML) regulations. We may also share data with relevant authorities if legally required to do so.

Improving the platform

Aggregated usage data — such as which games are played most, average session length and device types — helps our team improve game loading times, fix bugs and decide which features to prioritise. This analysis does not identify you individually.

Promotions and communications

If you opt in, we may send you information about new bonuses, promotions or platform updates via SMS or push notification through the ong69 App. You can opt out at any time from your account settings.

Third Parties We Work With

ong69 works with a limited set of trusted third-party providers to deliver the service. We share only the minimum data each party needs to perform their function.

• Game providers — KA Gaming, Playtech, Habanero, PG Soft, JILI, FA Chai and Evolution receive your session token and stake data to run game rounds and calculate results. They do not receive your full name, ID documents or bank details.
• Payment processors — Touch 'n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer partners receive the transaction amount and your payment reference. They operate under their own privacy obligations.
• KYC verification — A licensed identity-verification service processes your uploaded ID documents. Documents are encrypted in transit and are not stored longer than required.
• Analytics — We use server-side analytics only. No third-party pixel or external script is loaded on our pages that would track your activity outside ong69.cam.

We do not sell, rent or trade your personal data to marketing companies or data brokers.

Cookies and Tracking

ong69 uses a small number of cookies to keep your session active, remember your language preference and measure aggregate traffic patterns. We do not use advertising cookies or cross-site tracking technologies.

You can disable cookies in your browser settings, though doing so may prevent you from staying logged in or using certain platform features.

How Long We Keep Your Data

We keep your account data for as long as your account remains active. If you close your account, we retain transaction records and identity documents for a minimum of five years to satisfy AML and licence audit requirements. After that period, data is securely deleted or anonymised.

Support chat logs are retained for 12 months. Device and usage logs are automatically purged after 90 days.

Your Rights as a Player

As a player whose data we hold, you have the following rights. To exercise any of them, contact us via the 24/7 Live Chat on the ong69 platform.

• Access — Request a copy of the personal data we hold about you.
• Correction — Ask us to fix inaccurate or incomplete information.
• Deletion — Request deletion of your data, subject to our legal retention obligations.
• Restriction — Ask us to limit how we use your data while a correction or objection is pending.
• Portability — Receive your account and transaction data in a machine-readable format.
• Opt-out of marketing — Unsubscribe from promotional communications at any time from account settings.

Players Under 18

ong69 does not knowingly collect data from, or provide services to, anyone under the age of 18. Age verification is performed as part of KYC before any withdrawal is processed. If we discover that a minor has created an account, we will suspend the account immediately, reverse any transactions and delete the associated data. Parents or guardians who believe a minor has registered on ong69 should contact us immediately via Live Chat.

How We Protect Your Data

All data transmitted between your device and our servers is encrypted using TLS 1.3. Passwords are stored as salted hashes and are never held in plain text. Our servers are hosted in data centres with ISO 27001-aligned physical security controls.

Access to your personal data within ong69 is restricted on a need-to-know basis. Staff with access are subject to confidentiality obligations. We conduct regular internal security reviews and act promptly on any identified vulnerabilities.

In the unlikely event of a data breach that affects your rights, we will notify you within 72 hours of becoming aware of it and explain the steps we are taking to address the situation.

When This Policy Changes

We may update this Privacy Policy from time to time to reflect changes in the law, our services or the way we handle data. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via the platform or by push notification through the ong69 App.

Continued use of ong69 after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically.

Get in Touch

If you have any questions about this Privacy Policy, or if you wish to exercise your data rights, please contact our support team directly through the 24/7 Live Chat available on every page of the ong69 platform. Live Chat is the fastest way to reach us; a member of our team is available around the clock, including on Malaysian public holidays.

For formal written requests — such as a subject access request or a deletion request — please submit your query through Live Chat and our team will guide you through the verification steps required before we can act on your request.